When we started the call centre it was originally built round the concept of virtual assistant roles.
But in the last month we have seen such an expansion in the telesales sector that the role is out doing our virtual assistants.
We do recruit a mix of skills so this isn’t a problem but at the same time it wasn’t our original business idea. But willing to adapt to customer needs we have become more of a 24 hour business, with the majority of the work being done in the small hours.
Our data entry work mainly with Excel spread sheets have also been very busy lately. We have gained some very large clients and looking forward to continue to develop our working relationship with them.
Having the balance between virtual assistants and the outbound telesales has also meant some of our staff don’t need to be working nights. Some prefer it but generally if people have children they like to do the virtual assistant roles or Australian contracts which fit in with Philippines time pretty easily.
Author :- Matt Wilkie from BPO24hour.com an outsourcing and telesales company based in Cebu,Philippines.